Vous voulez voir cette page en français ? Cliquez ici.

Find more solutions

About Our Returns Policies

Amazon.ca and most sellers on Amazon.ca offer returns for items within 30 days of receipt of shipment.

Need to return an item? Go to the

Extended Returns Information

The health and well-being of our customers, employees, seller partners and the communities we serve are of utmost importance to us. Therefore, we temporarily extended the return window to give you more time to send items back. Most items ordered from Amazon or our Seller partners between March 1, 2020 and April 30, 2020 can be returned until May 31, 2020. For items purchased after April 30, 2020, the normal return window will apply, which is usually 30 days from the date of receipt of shipment. Please refer to the Amazon return policy for details.

Amazon.ca Return Policy

You may return any of the following items to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error or if the item qualifies for Free Returns) within 30 days of delivery of your shipment (including gifts):

  • Any book in its original condition
  • Any unopened (still in its plastic wrap) CD, DVD, VHS tape, software, or video game
  • Unworn jewelry, watches, shoes, clothing and accessories (see "Returning Jewelry and Watches" and "Returning Shoes, Clothing & Accessories" below for more details)

You may return eligible baby items and toys to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 45 days of delivery of your shipment (including gifts). Also, most health and personal care items can be returned within 60 days of delivery (subject to the exclusions below).

Please note that we cannot accept the return of opened items, some health and personal care items, grocery items, or items returned more than 30 days past delivery (45 days for eligible baby items and toys; 60 days for eligible health and personal care items). We can only process returns and refunds for items purchased at Amazon.ca.

If you ordered your item from an Amazon Marketplace seller, please see our Marketplace returns policy for more information about returning your order.

Replacement of Damaged of Defective Items

If you received a defective item that is sold by Amazon.ca and need to replace it with the same item, visit our Returns Centre to request a replacement. Items that are fulfilled by Amazon.ca can't be replaced, but may be returned.

Back to the top

Using our Return Mailing Label

The return mailing labels obtained from the Amazon.ca Returns Centre are valid only for returns shipped within Canada. However, you can still use the Returns Centre for items shipped from Amazon.ca to outside of Canada.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

Back to the top

Returning a Gift

Gift returns are confidential. The Returns Centre allows gift recipients and gift givers to return items fulfilled by Amazon.ca, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

Once your return is processed, we'll send an Amazon.ca Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.

Back to the top

Returning a Gift Card

Back to the top

Returning an Amazon Device

  • Kindle e-readers and Amazon Fire TV devices and their accompanying Amazon-branded accessories purchased from Amazon.ca can be returned within 30 days of receipt of shipment as long as they are in new condition.
  • Once your return is processed, we'll send an Amazon.ca Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.

Back to the top

Returning an Amazon Handmade Item

Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon.ca. Additional information on customized Handmade products (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing), other than size and colour, can be found at Returning Customized.

Back to the top

Returning Automotive Items with a Published Manufacturer's Warranty

If you have purchased an automotive item shipped from and sold by Amazon.ca, Amazon will directly honor the manufacturer's published warranty. Please contact Amazon Customer Service for assistance with a warranty claim.

For items purchased from a seller other than Amazon.ca please contact the seller.

Back to the top

Returning Baby Items and Toys

Eligible baby items and toys purchased from Amazon.ca, or a seller but fulfilled by Amazon, are easily returned within 45 days of receipt of shipment via the Returns Centre. All other baby items and toys purchased from Amazon.ca or a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Back to the top

Returning Breast Pumps

Amazon.ca and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.

Breast pumps purchased from Amazon.ca are easily returned within 45 days of delivery of shipment via the Returns Centre. Breast pumps purchased from a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Back to the top

Returning Customized Products

Customized products include products that are configured, personalized, or inscribed (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing). Customized products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:

  • Notification to the third-party seller within 14 days of receipt of the item for return.
  • Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered.
  • If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
  • All product packaging (such as boxes) and (if applicable) certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Back to the top

Returning Electronics

Electronics purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned to Amazon.ca within 30 days of delivery of shipment via our Returns Centre. These items must be in new condition with original packaging and accessories. We cannot accept returns of products (including musical instruments, televisions, or consumer electronics) missing the serial number or UPC; we will not issue refunds for such items.

Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Televisions

Televisions purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned free of charge to Amazon.ca within 30 days of delivery of shipment via our Returns Centre.

The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items.

Amazon.ca is happy to accept returns for large TVs that are shipped via a specialty shipper. Amazon.ca also offers free returns for eligible TVs that are shipped via a specialty shipper (TVs 50 inches and above, or any plasma TV). These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return a TV purchased from Amazon.ca, or a seller but fulfilled by Amazon, that was shipped via a specialty shipper, visit the Returns Centre and request the return. We'll follow up with instructions for returning the TV.

Back to the top

Returning Grocery Items

Grocery items and wine are not returnable to Amazon but may be refunded or replaced.

Back to the top

Returning Hazardous Materials

  • Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
  • Contact the manufacturer directly for service, warranty, return, and refund information.

Back to the top

Returning Items Purchased from a Third-Party Seller and Fulfilled by Amazon from Outside Canada

Items can be returned within 30 days of delivery of your shipment using the Returns Centre. It can take up to 2 to 12 days for an item to reach us once you return it.

Your return label will require you to return the item at your own expense. You can use a carrier of your choice, but we suggest choosing a trackable shipping method. Be sure to keep the receipt for your records.

Amazon will automatically refund up to $20 for return shipping costs on a defective, damaged or incorrect item. In these cases, we will also refund your Import Fees Deposit once your return is processed. If your return shipping costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost.

Back to the top

Returning Jewelry and Watches

  • Jewelry items and watches with a value of $75 or more should be returned using a trackable shipping method.
  • All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • The items must be in new and unworn condition in the original packaging.
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Back to the top

Returning Shipments without a Packing Slip

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our Returns Centre. You'll be asked to select the relevant order from Your Account.

If you want to return an item that was given to you as a gift, you can also return it via our Returns Centre. However, you will first need to ask the person who purchased the gift for you for the order number.

Back to the top

Returning Shoes, Clothing and Accessories

  • Shoes, clothing and accessories purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned free of charge to Amazon.ca within 30 days of delivery of shipment via our Returns Centre.
  • The items must be in new and unworn condition in the original packaging.
  • The items should be returned using a trackable shipping method.
  • Items from The Drop collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

Back to the top

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.