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Amazon Photos Terms of Use

Last Updated: June 01, 2020

This is an agreement between you and Amazon.com Services LLC (with its affiliates, "Amazon", "we" or "us") regarding the Amazon Photos services and associated software (including any legacy Amazon Drive applications) (the "Services"). Before using the Services, please read these Terms of Use, all rules and policies related to the Services (including any service plan specific rules, usage restrictions and other conditions or procedures that we post or update on or through the Services or on Amazon.ca), the Amazon.ca Privacy Notice and the Amazon.ca Conditions of Use (collectively, the "Agreement"). If you use the Services, you will be bound by the Agreement.

1 The Amazon Photos Services

1.1 The Services. The Services provide storage, retrieval, management and access features and functionality for your photos, videos, and other files ("Your Files"). The Services may provide auto-organization features and functionality, including features and functionality that allow you to sort your photos by the people, objects, and scenes in those photos and the metadata associated with those photos. When enabled, you agree that the Services may use image recognition technology to group together photos containing people with similar facial characteristics, and to organize and tag your photos.  We retain image recognition data, including data about the faces, in the photos you store using the Services until you disable the image recognition features or your account’s access to the Services is terminated.  If your image recognition features are disabled, we will stop storing image recognition data for you, and we will not tag any new photos uploaded to your account. Image recognition features are enabled automatically when you begin using the Services. You may enable or disable the Services’ image recognition features through your account settings here. You can learn more about the Services’ image recognition features in our help content available here. By using the Services, you are directing us to store, manage, and provide access to Your Files on your behalf.

1.2 Using Your Files with the Services. You may only use the Services to store, retrieve, manage, organize, access, and share Your Files for personal, non-commercial purposes using the features and functionality we make available. You may not use the Services to store, transfer or distribute content of or on behalf of third parties, to operate your own file storage application or service, to operate a photography business or other commercial service, or to resell any part of the Services. You are solely responsible for Your Files and for complying with all applicable copyright and other laws, including import and export control laws and regulations, and with the terms of any licenses or agreements to which you are bound. You must ensure that Your Files are free from any malware, viruses, Trojan horses, spyware, worms, or other malicious or harmful code.

When you create a Family Vault, only you will control whether image recognition features are enabled in the Family Vault. If you enable image recognition features in your Family Vault, you understand that image recognition analysis will be performed on all of the photos stored by members of the Family Vault. If you are invited to participate in a Prime member’s Family Vault, the Prime member who invited you will control whether image recognition features are enabled for the Family Vault. If the image recognition features are enabled for the Family Vault, image recognition analysis will be performed on the photos you store through the Services. 

You have full control over Your Files and you agree to use the image recognition feature responsibly and in compliance with law, including with respect to content that may include images of other people. If you are unsure whether anyone in your photos would agree to the use of image recognition on photos of them, you should obtain their consent.

Turning off the image recognition feature does not affect any consent that you may have given to others to the use of image recognition features on photos of you.

The Family Vault and image recognition features may not be available to all customers.

1.3 Sharing Your Files. The Services may provide features that allow you to share Your Files with others, including through a Family Vault. Each member of a Family Vault will be able to share Your Files that you choose to contribute to the Family Vault with others, including individuals that are not members of the Family Vault. By placing Your Files in a Family Vault, you agree to allow such sharing. The number of users and type of content shareable in each Family Vault may be limited. You may only share Your Files in which you have all necessary copyright and other rights. If you share a file, anyone with access to that file may view and download copies of the file. You are solely responsible for how you share Your Files and who may access Your Files that you share. You may not share files whether in electronic or tangible print form (a) that contain defamatory, threatening, abusive, pornographic, or otherwise objectionable material, (b) that advocate bigotry, hatred, or illegal discrimination, or (c) if sharing those files violates any law, any intellectual property, publicity, privacy, or other right of others, or any license or other agreement by which you are bound.

1.4 Third Party Services. The Services may allow you to give third-party websites, apps, and services ("Third Party Services") access to Your Files, including the ability to make copies of Your Files, print, modify, or delete Your Files, or create new files on your behalf. The use and storage of Your Files by Third Party Services will be governed by their privacy policies and terms. Amazon has no responsibility or liability with respect to your use of Third Party Services or the content, functionality, or acts of Third Party Services you use. You may manage and revoke access for Third Party Services through the settings menu in your account.

2 Service Plans

2.1 Service Plans; Trial Plans. The Services may offer plans with different limits and fees (each a "Service Plan"). We may offer trial or promotional Service Plans ("Trial Plans"). Some Trial Plans automatically convert to a paid Service Plan at its regular price at the end of the trial or promotional period unless you choose not to upgrade. If you sign up for a Trial Plan that automatically upgrades, we will charge your credit card at the end of the Trial Plan unless you choose to cancel. Trial Plans are subject to the Agreement except as otherwise stated in the applicable offer, and may be subject to additional terms described in the offer.

2.2 Fees. The price stated for each Service Plan does not include any taxes that we may charge. Unless you violate the terms of the Agreement, you may receive a pro-rated refund if you chose to cancel your plan prior to its expiration based on the number of full days remaining in your Service Plan.

2.3 Changing Your Service Plan. If you upgrade your Service Plan, the upgrade will take effect immediately. Unless otherwise specified at the time of your upgrade, we will provide you a pro-rated refund of the fee paid for your prior Service Plan based on the number of full days remaining in your prior Service Plan, we will charge you the applicable fee for your new Service Plan, and your new Service Plan term will begin at the time of your payment. If you downgrade your Service Plan, the downgrade will take effect immediately. Unless otherwise specified at the time of your downgrade, we will provide you a pro-rated refund of the fee paid for your prior Service Plan based on the number of full days remaining in your prior Service Plan, we will charge you the applicable fee for your new Service Plan, and your new Service Plan term will begin at the time of your payment.. If you no longer have a Service Plan or exceed your Service Plan's storage limit, including by downgrading or not renewing your Service Plan or no longer qualifying for an Additional Benefit, we may delete or restrict access to Your Files, or limit your account functionality. For more information on what may happen to Your Files if your storage exceeds your Service Plan's storage limits, see our help content here.

2.4 Automatic Renewal.


Service Plan fees and features may change over time. Your renewal plan will be the one we choose as being closest to your Service Plan.

You must use a credit card to pay for a Service Plan. Do not sign up for a Service Plan with a debit card. Also known as a "check" or "ATM" card, a debit card typically has the word "debit" printed on the face of the card.

2.5 Additional Service Benefits. We may offer additional Service benefits, such as incremental storage capacity or free storage of certain file types, including in connection with other products and services, such as Amazon Prime ("Additional Benefits"). Additional Benefits are separate from any Service Plan and are subject to any additional terms and conditions provided with the Additional Benefits or the applicable product or service.

3 Use of the Services

3.1 Use of Your Amazon.ca Account. You may only use your Service Plan in connection with one Amazon.ca account. You may not share your Amazon.ca username and password with others or use anyone else's Amazon.com or Amazon.ca username and password. You are responsible for maintaining appropriate security and protection of Your Files.

3.2 Usage Restrictions and Limits. The Services are offered to customers located in Canada. We may restrict access from other locations. There may be limits on the types of content you can store and share using the Services, such as file types we do not support, and on the number or type of devices you can use to access the Services. We may impose other restrictions on use of the Services, including by limiting your account functionality.

3.3 Our Use of Your Files. We may use, access, and retain Your Files in order to provide the Services to you and enforce the terms of the Agreement, and improve our Services, and you give us all permissions we need to do so. These permissions include, for example, the rights to copy Your Files, modify Your Files to enable access in different formats, use information about Your Files to organize them on your behalf, and access Your Files to provide technical support. Amazon respects your privacy and Your Files are subject to the Amazon.ca Privacy Notice.

4 Software

4.1 Use of the Software. We may make available to you software for your use in connection with the Services (the "Software").Terms contained in the Amazon.ca Conditions of Use apply to your use of the Software. For additional terms that apply to certain third party software, click here or see the Legal, Third Party Licenses or similar setting in the Settings menu of the Software.

4.2 Information Provided to Amazon. The Services and the Software may provide Amazon with information relating to your use and the performance of the Services and the Software, as well as information regarding the devices on which you download and use the Services and the Software. For example, this information may include the device type, mobile network connectivity, location of the device, information about when the Software is launched, individual session lengths for use of the Services, content used through the Services, or occurrences of technical errors. Any information we receive is subject to the Amazon.ca Privacy Notice.

5 Changes; Suspension and Termination

5.1 Changes. We may change, suspend or discontinue the Services, or any part of them, at any time without notice. If we discontinue the Services, we will give you a prorated refund of any fees paid for your Services Plan based on the number of full days remaining in your Service Plan.

5.2 Suspension and Termination. Your rights under the Agreement will automatically terminate without notice if you fail to comply with its terms. We may terminate the Agreement or restrict, suspend or terminate your use of the Services at our discretion without notice at any time, including if we determine that your use violates the Agreement, is improper, substantially exceeds or differs from normal use by other users, or otherwise involves fraud or misuse of the Services or harms our interests or those of another user of the Services. If your Service Plan is restricted, suspended, or terminated, you may be unable to access Your Files, you will not receive any refund of fees or any other compensation, and Your Files may be deleted in accordance with our file retention policies available here.

6 General

6.1 No Waiver. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.

6.2 Amendment; Enforceability. We may amend the Agreement at our sole discretion by posting the revised terms in the Services or on Amazon.ca with no additional notice to you, but any increase in fees will not affect the cost of your Service Plan during its term. Your continued use of the Services or the Software after any amendment evidences your agreement to be bound by it. If any current or future provision of the Agreement is found invalid, void, or for any reason unenforceable, that provision is severable and does not affect the validity and enforceability of any remaining provision of the Agreement.

6.3 Contact Information; Copyright Notices. For communications concerning the Agreement, please write to Amazon.ca, Attn: Legal Department, P.O. Box 81226, Seattle, WA 98108-1226 USA. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow the Notice and Procedure for Making Claims of Copyright Infringement specified in the Amazon.ca Conditions of Use.

6.4 Disputes/Binding Arbitration. Any dispute or claim arising from or relating to the Agreement or the Services is subject to the binding arbitration, governing law, disclaimer of warranties and conditions and limitation of liability and all other terms in the Amazon.ca Conditions of Use. You agree to those terms by entering into the Agreement or using the Services.

6.5 Limitation of Liability. The laws of certain jurisdictions, including Quebec's Consumer Protection Act, do not allow the exclusion or limitation of liability or of certain damages. If these laws apply to you, some or all of the below exclusions or limitations may not apply to you, and you might have additional rights. Without limiting the disclaimer of warranties and conditions and limitation of liability in the Amazon.ca Conditions of Use: (a) in no event will our or our software licensors' total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) arising out of or related to your use or inability to use the Software exceed the amount of fifty dollars ($50.00); (b) in no event will our total liability to you for all damages arising from your use of the Services or information, materials or products included on or otherwise made available to you through the Services (excluding the Software), exceed the amount you paid for the Services related to your claim for damages; and (c) we have no liability for any loss, damage or misappropriation of Your Files under any circumstances or for any consequences related to changes, restrictions, suspensions or termination of the Services or the Agreement. These limitations will apply to you even if the remedies fail of their essential purpose.

Governing Language.

The parties have expressly requested that this Agreement and all documents related thereto be drafted in English. If this Agreement is translated into a language other than English, the English version will govern and prevail to the extent that there is any conflict or discrepancy.

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