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Refunds

When you return an item, your refund and how your refund is issued, may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Amazon.ca Gift Card balance, depending on the instant refund type you selected. You still need to return your items within 30 days.

Payment Method Refund Method Refund Time (After Return Is Received)
Credit card Instant refund to credit card Instant (See Note below)
Credit card Instant refund to Amazon.ca Gift Card On completion of the return request
Credit card Amazon.ca Gift Card 2.5 hours
Credit card Refund Three to five business days
Amazon.ca Gift Card Amazon.ca Gift Card balance 2.5 hours
Amazon.ca Gift Card Amazon.ca Gift Card balance Immediate
Promotional certificate No refund issued N/A
Credit card and Amazon.ca Gift Card Credit card, Amazon.ca Gift Card balance, or both Three to five business days

Note: Your refund request will be processed instantly. However, it may take three to five business days for it to display on your credit card statement.

If your original order was placed using the Amazon Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you'll be notified in the Returns Center. For more information, go to the Conditions of Use.

Gift Returns

The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Late Refunds

You can check the status of your refund in Your Account on the order summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.

Partial Refunds and Restocking Fees

Item Returned Refund
Items in original condition past the return window* 80% of the item price
CDs, DVDs, VHS tapes, video gams, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.ca error Up to 50% of the items price
Open software for reasons not due to an Amazon.ca error 0% of the item price

*For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders and select Return or Replace Items.

Note: If your return isn't a result of an Amazon error, we won't refund the original shipping fees.

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