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Return a Gift

The Online Returns Center allows gift recipients to return items marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. Gift recipients won't be eligible for exchanges or instant refunds.

Need to return a gift?

To return a gift:

  1. Go to the Online Returns Centre.

    Select Return a gift and sign-in with your Amazon account.

  2. Enter the gift's order number and select Search.

    Your 17-digit order number (or "Order ID") is on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the name of sender, their e-mail address, their phone number, and information about the item you wish to return.

    Note: If the item was not marked as a gift at the time of purchase, you'll be prompted to contact Customer Service.

  3. Select the items you want to return from the order.

    Enter the quantity of items you want to return (if applicable), and a return reason from the drop-down menu. For items sold by a third-party seller, you will see "Submit return request". Some Amazon sellers review return requests before authorizing them.

  4. Select how you want to send your item back.

    Select your return shipping options and how you'll obtain your return label. Each return label is assigned to a specific return.

  5. Put the return authorization inside your package and attach the label to the outside of it.

    If your gift return is authorized, Amazon or the seller will process your refund as an Amazon.ca Gift Card after your return is received. We'll add the Gift Card to the account you use to generate your return from the Online Returns Centre. Once the refund processes, we'll send you a confirmation e-mail. If you're the gift giver, your refund will be processed to the original payment method. All refunds are subject to our refund policies outlined in About Refunds.

    Note: A-to-Z claims for gifts purchased from a third-party seller must be filed by the original purchaser, not the gift returner. If you need to file a claim for a gift return, please contact the original purchaser or Amazon Customer Service.

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