Vous voulez voir cette page en français ? Cliquez ici.

About Ordering from a Third-Party Seller

Third-party sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.

The steps to place an order with a third-party seller are the same as placing any other order on Amazon.ca. Amazon will disburse your funds to the third-party seller but we never share your payment information.

If the third-party seller's items are not fulfilled by Amazon, then your order will be fulfilled directly by the seller who will also handle all of their customer service. If you encounter a problem with these orders, you may be eligible for a refund under the Amazon A-to-z Guarantee. For more information, go to About A-to-z Guarantee.


  • When you place an order with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order from Your Orders and select Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation.
  • Sellers work hard to ensure that stock is on hand for delivery, but occasionally the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver on your order, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. Please understand that in some cases the out-of-stock item might no longer be available at the listed price.
  • Sellers can set their own prices for the items they sell on Amazon. Prices for similar or identical items from other sellers can vary.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.