The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a third-party seller. Our guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, you can report the problem to us and our team will determine if you are eligible for a refund.
If any of the following apply, request a refund under the A-to-z Guarantee provided you first contact the seller and wait two days to give the seller an opportunity to resolve your problem:
When you’re ready, go to Request an A-to-z Guarantee Refund for instructions on how to report your problem.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.