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Contact Third-Party Sellers

Third-party sellers handle customer service for orders shipped directly from them, unless the order is eligible for Amazon Prime.

To contact a third-party seller, do one of the following:

  • Before you order: Go to the product listing on Amazon.ca and click the third-party seller's name. Click the Ask a Question button.
  • After you order: Go to Your Orders, find your order in the list, and click Problem with Order.


  • Please give sellers 2 business days to respond. In most cases, you'll receive a reply much sooner. Most seller orders are covered by our A-to-z Guarantee. If you don't hear from the seller within 2 business days, go to A-to-z Guarantee Protection to see if you qualify.

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