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Condition Guidelines

Buying used and collectible items from an Amazon seller is as easy as buying directly from Amazon.ca. To help you make the best buying decision, click the type of product you're interested in below to see the conditions sellers use to describe their items:

Books - New and Used

  • New: A brand-new, unused, unread copy in perfect condition. The dust cover and original protective wrapping, if any, is intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder", or with any other labels attached, may not be listed as New condition.
  • Like New: Dust cover is intact, with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. May contain remainder marks on outside edges, which should be noted in listing comments.
  • Very Good: Pages and dust cover are intact and not marred by notes or highlighting. The spine is undamaged.
  • Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.
  • Acceptable: All pages and the cover are intact, but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
  • Unacceptable: Includes missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet-published books.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

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Books - Collectible

The General Condition Guidelines do not apply to collectible books. To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector such as first editions and first printings; signed, inscribed or scare copies; and advance reading copies and uncorrected proofs of out-of-print books. The following conditions apply for Collectible Books:

  • Collectible - Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very tiny nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws.
  • Collectible - Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping.
  • Collectible - Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade.
  • Collectible - Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

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Music

  • New: Just like it sounds. A brand-new, unused, unopened CD, vinyl, or cassette in perfect condition.
  • Like New: An apparently unopened CD, vinyl, or cassette in perfect condition (although it may be out of its original wrapping). The jewel case, album cover, or cassette case has no scratches or scuffing. The cover art, liner notes and inclusions are in perfect condition. The CD, vinyl, or tape itself is unmarked, with no sign of wear. The jewel case, album cover, or cassette case may have a remainder cut-out on the spine but this should be noted in listing comments.
  • Very Good: A well-cared-for CD, vinyl, or cassette that has been listened to, but remains in great condition and plays perfectly. The jewel case, album cover, or cassette case may show limited signs of wear, as may the cover art, liner notes and inclusions.
  • Good: The CD, vinyl, or cassette plays perfectly but has clear signs of wear. The jewel case, album cover, or cassette case is undamaged, and original cover art, liner notes and inclusions are in good, unmarked condition. The CD, vinyl, cassette, or packaging may have identification markings from its owner.
  • Acceptable: The CD, vinyl or cassette plays perfectly, but is otherwise the worse for wear. The jewel case, album cover, or cassette case may be damaged. The cover art, liner notes or inclusions may be marked, or one or all of these items may be missing. The seller must note any missing items in their listing comments. Products must be sold with a protective jewel case, album cover, or cassette case. Sellers may substitute newer packaging when a jewel case, album cover, or cassette case is damaged, but they may not substitute copied cover art or liner notes for the originals. The CD, vinyl, cassette, or packaging may have identification markings from its owner.
  • Unacceptable: Music that is in any way unplayable or recorded over is not acceptable, nor are recordings not manufactured by the copyright holder, including recopied media in any form. Additionally, promotional media is prohibited. CD's and vinyls with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

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Videos, DVDs, & Blu-ray Discs

  • New: Just like it sounds. A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
  • Like New: An apparently unopened video or DVD in perfect condition (although it may be out of its original wrapping). The box or jewel case is clean and vivid, with no signs of wear, as are the cover art, liner notes, and inclusions. Suitable for presenting as a gift.
  • Very Good: A well-cared-for video or DVD that has been played, but remains in great condition. The film is complete, without interruption, and does not skip. The box or jewel case may show limited signs of wear, as may the cover art, liner notes and inclusions.
  • Good: A video or DVD with clear external signs of wear, but one that continues to play perfectly. The box or jewel case is undamaged, and the original cover art, liner notes and inclusions are in good, unmarked condition. The video, DVD, or packaging may have identification markings from its owner.
  • Acceptable: A video or DVD with extensive external signs of wear, but one that continues to play perfectly. The box or jewel case may be damaged. The cover art, liner notes or other inclusions may be marked, or one or all of these items may be missing. The seller must note any missing items in their listing comments. Products must be sold with a protective jewel case or box. Sellers may substitute newer packaging when a jewel case or box is damaged, but they may not substitute copied cover art or liner notes for the originals. The video, DVD, or packaging may have identification markings from its owner.
  • Unacceptable: Video or DVD recordings not created by the copyright holder, including recopied media in any form. Additionally, promotional media is prohibited, as are recordings in which any aspect of the film is missing or obscured.

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Video Games

Sellers may be required to obtain approval to list certain products in the Video Games category. For more information, see Categories Requiring Approval.

  • New: Just like it sounds. A brand-new, unused, unopened video game in perfect condition in its original packaging and with all original packaging materials included.
  • Like New: An apparently unopened video game in perfect condition (although it may be out of its original wrapping). The box and item are pristine, with no signs of wear. Suitable for presenting as a gift. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Very Good: A well-cared-for video game that has been played but remains in great condition. The game and its original packaging are complete and slightly worn, but unmarked and undamaged. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Good: The video game shows wear from consistent use, but remains in good condition. There may be clear external signs of wear and damage to the original packaging or instructions, but the game plays perfectly. The video game may have identification markings from its owner. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Acceptable: The video game is fairly worn, but it continues to work perfectly. The box and instructions may be missing or damaged. The video game may have identification markings from its owner. Sellers are required to note whether the box or instructions are missing in the condition notes field for the item. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Unacceptable: Video games that are not playable or are incomplete, including shareware and freeware versions, are unacceptable, as are games not published by the original manufacturer, including recopied media in any form. Promotional media is prohibited for sale through Amazon Marketplace as well. Additionally, video games in which essential accompanying material is missing (this does not necessarily include the box or instructions) are not permitted.

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Electronics

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently untouched electronics item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.
  • Unacceptable: Electronics items that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Ink and Toner Cartridges

Amazon prohibits the listing of "Refurbished" or "Used" ink and toner cartridges.

Remanufactured and refilled cartridges in "New" condition are permitted. These items should be listed on separate product detail pages and clearly identified by the title.

  • Original Ink or Toner Cartridge in Retail Packaging: An original ink or toner cartridge manufactured by the same company that manufactured the printer in which the cartridge is used (such as, Hewlett-Packard, Canon, Epson, Lexmark, Brother, etc.), and which is in its original retail packaging.
  • Original Ink or Toner Cartridge in Foil Packaging: An original ink or toner cartridge manufactured by the same company that manufactured the printer in which the cartridge is used, and which has been removed from its original retail packaging and sold in its original foil wrapping.
  • Refilled: A cartridge that has been used and refilled with ink or toner. All of the cartridge components were manufactured by the same company that manufactured the printer in which the cartridge is intended to be used. The refilling process did not involve any disassembly, cleaning, or replacement of parts. The refilled ink is not from the original manufacturer of the printer.
  • Remanufactured and Refilled: A cartridge that has been used, remanufactured, and refilled with ink or toner. To varying degrees, the cartridge may have been taken apart, cleaned, and had parts replaced.
  • Compatible: An ink or toner cartridge designed to work with a particular printer, but was not manufactured by the company that manufactured the printer in which the cartridge is intended to be used. These cartridges are produced using mostly new or all new parts and components.

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Tools & Building Supplies

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
  • Refurbished: Whenever possible, refurbished items should be matched to product pages with a different UPC and Model Number than the original, generic product. A refurbished product has been professionally restored to working order. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The product may or may not be in its original packaging. Information about the manufacturer's warranty or the warranty of the company performing the refurbishing or reconditioning services should be included in the condition comments.
  • Like New: An apparently untouched product, in perfect condition. The original plastic wrap may be missing, but the original packaging is intact and pristine, and instructions are included. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for product that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. The product works perfectly.
  • Good: The product shows wear from consistent use, but remains in good condition. The item may be marked or have identifying information on it, and show other signs of previous use. The product works perfectly.
  • Acceptable: The product is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The product may be marked or have identifying information on it, and may show other signs of previous use.
  • Unacceptable: Products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Products that require repair or service are unacceptable.

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Camera, Photo & Video

Sellers may be required to obtain approval to list certain products in the Video Games category. For more information, see Categories Requiring Approval.

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the condition comments. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently untouched camera or photography item in perfect condition. The original wrapping may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift. On the 1-10 point used-equipment scale, this must be 10- or higher.
  • Very Good: A well-cared-for camera or photography item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly. On the 1-10 point used-equipment scale, this must be rated 9-, 9, or 9+.
  • Good: A camera or photography item that shows wear from consistent use, but remains in good condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape. On the 1-10 point used-equipment scale, this must be rated 8-, 8, or 8+.
  • Acceptable: A camera or photography item that is fairly worn, but continues to work perfectly. Signs of wear can include scratches, dings, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use. On the 1-10 point used-equipment scale, this must be rated 7-, 7, or 7+.
  • Unacceptable: On the 1 to 10 point used equipment scale, a 6 or lower is unacceptable. Cameras and photography items that do not work perfectly in every regard are unacceptable. Items that are damaged or otherwise difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Kitchen

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the condition comments.
  • Refurbished: An item refurbished by the manufacturer or remanufacturer in Like New condition whose purchase price includes a manufacturer's or remanufacturer's warranty. Details of the warranty should be included in the condition comments.
  • Like New: An apparently untouched kitchen item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.
  • Unacceptable: Kitchen items that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Software & Computer Games

Sellers may be required to obtain approval to list certain products in the Software & Computer Games categories. To submit a request to sell restricted products in Software & Computer Games, please contact us. Only full retail versions of software may be sold on Amazon.ca.

  • New: Just like it sounds. Brand-new, unused, unopened software or computer game in perfect condition in its original packaging and with all original packaging materials included. New software and computer games should include the original UPC.
  • Open Box - Like New: Apparently unopened software or computer game in perfect condition (although it may be out of its original wrapping). The box and jewel case are pristine, with no signs of wear. The UPC should be visible. Suitable for presenting as a gift.
  • Open Box - Very Good: Well-cared-for software or computer game that has been used but remains in great condition. The software or game and its original packaging are complete and slightly worn, but unmarked and undamaged, with the UPC visible.
  • Open Box - Good: The software or computer game may show wear from consistent use, but it still remains in good condition. There may be clear external signs of wear and damage to the original packaging or instructions, but the software or computer game itself works perfectly. The original UPC should be visible.
  • Open Box - Acceptable: The software or computer game is fairly worn, but it continues to work perfectly. The box and instructions may be missing or damaged. Use this condition when the original UPC and/or the original jewel case is missing.
  • Unacceptable: Software or computer games that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Outdoor Living

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently untouched product, in perfect condition. The original plastic wrap may be missing, but the original packaging is intact and pristine, and instructions are included. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for product that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. The product works perfectly.
  • Good: The product shows wear from consistent use, but remains in good condition. The item may be marked or have identifying information on it, and show other signs of previous use. The product works perfectly.
  • Acceptable: The product is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The product may be marked or have identifying information on it, and may show other signs of previous use.
  • Unacceptable: Products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Products that require repair or service are unacceptable.

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Office Products

  • New: Products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Products that require repair or service are unacceptable.
  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently untouched office product in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.
  • Unacceptable: Office products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Computers

Before selling a computer on Amazon.ca, you must restore the computer's hard drive and any software on it to its original state in one of the following ways:

  • Use the restore discs included with the computer.
  • Reformat the computer's hard drive and reinstall the original software.

Include in your shipment any documentation provided with the computer itself and any software installed on the computer.

You must comply with the terms of any software licenses or other agreements governing any software on the computer. This includes any restrictions on transferring software or retaining copies of any software.

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials and software included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently untouched computer item in perfect condition. The original plastic wrap may be missing, but the original packaging and software is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions and software are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged, however discs for installed software are included. The item may be marked or identified, and show other signs of previous use.
  • Unacceptable: Computer items that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Cell Phones & Accessories

Before shipping a used or refubished cell phone to a buyer, you must do the following:

  • Cancel the existing account associated with the phone.
  • Remove the SIM card from the phone, if present.
  • Clear the phone's memory and restore the default settings.

  • New: Just like it sounds--a brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. It may or may not be in its original packaging. The manufacturer's warranty or the warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently untouched item in perfect condition. The original packaging and all original accessories are intact. The original plastic wrap may be missing. There are absolutely no signs of wear. It should be suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic flaws. The box and nonessential instructions may be missing or damaged. The item may be marked or identified and show other signs of previous use.
  • Unacceptable: Items that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Toys & Baby

Toys and game products may be listed in the "New" or "Collectible" condition only. Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments. Baby products may be listed as New only.
  • Collectible - Like New: An apparently untouched toy item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Collectible - Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Collectible - Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.

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Watches

  • New: All watches must be new. Sellers may not sell used products in this category. Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

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Musical Instruments

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently untouched musical instrument in perfect condition. The original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.
  • Unacceptable: Musical instruments that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

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Everything Else

  • New: Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the condition comments.
  • Like New: An apparently untouched product, in perfect condition. The original plastic wrap may be missing, but the original packaging is intact and pristine, and instructions are included. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for product that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. The product works perfectly.
  • Good: The product shows wear from consistent use, but remains in good condition. The item may be marked or have identifying information on it, and show other signs of previous use. The product works perfectly.
  • Acceptable: The product is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The product may be marked or have identifying information on it, and may show other signs of previous use.
  • Unacceptable: Products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Products that require repair or service are unacceptable.

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