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Shipping Carrier Contacts

Amazon.ca delivers some packages through regional carriers. We have contact information for these carriers, as well as national carriers.

Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website.

Some exceptionally large or heavy items may be shipped by a specialty carrier such as CEVA. If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether your order has shipped, check its status in Your Account.

Common Carrier Tracking Information Contact Information
Canada Post Phone: 1 (866) 607-6301

Outside Canada: 1 (416) 979-3033

Intelcom Phone: 1 (514) 370-5096

Outside Canada: 1 (844) 370-5096

Amazon About Deliveries Shipped with Amazon
Purolator Phone: 1 (888) 744-7123
Other Carrier Tracking Information Contact Information
Ceva Logistics Phone: 1 (888) 327-8247
DHL Phone: 1 (800) 387-7783

Outside Canada: 1 (905) 673-1345

FedEx Phone: 1-800-GO-FEDEX (800-463-3339)
TForce Final Mile Phone: 1 (877) 396-2639
UPS Phone: 1-800-PICK-UPS (1-800-742-5877)

Note: If you have feedback about your experience with one of our carriers, please contact customer service.

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