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About Freight Forwarders

Using a freight forwarder to ship items internationally may result in complications not covered by Amazon.

If a freight forwarder is used, the following terms will apply:

  • Amazon won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to the freight forwarder. This means that Amazon isn't able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by the freight forwarder will be your responsibility.
  • You (or the freight forwarder if you so designate) become the exporter of the goods and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Amazon must not be listed on any export or import documentation (e.g., import or export declarations, invoices, packing lists, etc.)

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