If you're having trouble watching movies and TV shows from Prime Video or other streaming services, follow these troubleshooting steps.If you're having trouble with video or streaming services, follow these troubleshooting steps.
Disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at the same time, for about five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
For more information, go to Check Your Network Status.
To adjust your picture and audio settings, you can open Settings > Display & Sounds from the Fire TV menu.
For more information, go to Watching Video in 4K Ultra HD on Fire TV.
Note: 4K Ultra HD video is only available on Amazon Fire TV (2nd and 3rd Generation), and Amazon Fire TV Stick 4K.
If you're having trouble watching movies and TV shows from Prime Video, try clearing application data for the Prime Video app.
Clearing application data can also help resolve intermittent playback issues with apps you use to stream movies and TV shows on your Fire TV device.
If part of your video display is missing or cut off at the edges of your screen, your TV may be automatically scaling your picture.
You can use the Calibrate Display tool (Settings > Display & Sounds > Display > Calibrate Display) to adjust for this scaling.
You can make adjustments by opening the Picture or Display menu for your connected TV. Select the most relevant setting from the options available on your TV.
Follow the on-screen instructions to make adjustments with your TV remote. You should still see the gray arrows from the Calibrate Display tool. Make sure that the tips of the arrows touch the edges of your screen and are completely visible.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.