Top positive review
Great product and experience so far but some flaws could be deal breaking for some users.
June 21, 2017
Great product, works well so far, it does help to cut on costs. Unlimited long distance in Canada, caller ID, standard voicemail, it's still great for the price.
Easy to install (but some advanced network/router knowledge is recommended for tweaking), got activated quickly, so far I am not getting any telemarketing calls on OOMA, so a new number was appreciated.
I got the package with the WiFi+Bluetooth adapter (same price), but to be honest, I decided not to use it to avoid unnecessary delays in my voice calls. So I cannot really comment on that, except that I was able to sync my smartphone when I tested it with no issues.
Some additional notes in regards to OOMA and its services:
-The service is being advertised as *free. Do not forget that 9-1-1 and other minimum services and taxes need to be payed. It came up to 4.98$ per month for me, which is still a lot better than what I used to pay with my previous provider.
-The voice quality is not perfect, being Voice Over IP. It does depend a lot of your internet speed and its reliability. I still detect a small delay in my voice vs the service provided by regular providers (Bell, Telus, Videotron, etc.). It is annoying, but not enough to cancel OOMA if I consider the lesser monthly cost.
Some will say to put your OOMA device directly after your internet modem, then connect your home router through OOMA. Not only that does not guarantee a "delay free" experience, but it also means that all trafic is now passing right through your OOMA device before getting to your router and home network. On top of that, the internet port of the OOMA device is limited to 100mbps, so you are limiting your "Out to router" speed to that. With internet speeds these days, it becomes a real bottleneck. I would not advise to do so. Some router tweaking are also available all over the internet to help getting a trouble free experience with OOMA, but again, nothing that can guarantee it.
So instead of doing this: Internet modem -> OOMA -> Router
I advise to do this: Internet modem -> router -> OOMA to fully benefit of your high speed internet (if the speed is higher than 100mbps)
-No integrated UPS/battery backup. If your power goes down, you lose your phone, even if your internet is still up with a battery backup. Most standard providers will supply a battery backup with their phone and internet services, so you need to consider getting one if you do not want to lose your phone when there's a power outage.
-The Premier package is at 10$ per month, plus tax. On top of that, you still need to add the monthly minimum that I mentioned earlier (4.98$). A lot of great features are part of the Premier package (call blocking, telemarketing blocking, etc.). Take a look here for a full comparison between packages: http://support.ooma.com/home/feature-comparison-ooma-premier-basic). You can probably live without the Premier package, but if you do activate it, bare in mind that it will get you a lot closer to 20$ per month with taxes, which is not that far from what a standard provider would charge (I used to pay around 28$ per month). Unfortunately, OOMA does not provide discounts on annual subscription. 9.99$ per month for Premier and 119.98$ for a full year (even more expensive than 9.99$ X 12!), but you do get a "gift" for the annual subscription. In my case, it was not worth it. I would have preferred a rebate.
-One last thing to keep in mind if you decide to port your number to your OOMA service, it says that the delay will take about 4 to 6 weeks in Canada, which means that you will need to keep your service with your previous provider (and pay for it!) until the number is ported. It can add up costs quite fast as there are no guarantees on delay either. According to some bad reviews, it was a nightmare for some. I did not have to port my number, so it wasn't an issue for me.
-DECT support only works with OOMA phones, and from what I read, they are not good. What that means is that while you will still be able to plug your cordless base straight into the OOMA device, don't expect your handsets to be able to sync straight into OOMA as it will not work. OOMA will talk to your cordless base that will then talk to your cordless phones. Not that it really changes the experience, but I would have hoped for a OOMA to Phones communication.
On a last (but important) note, OOMA also sells some linx for people who want to add additional phones or faxes to their OOMA service, which only has 1 phone jack (RJ11) at the back of the device. The role of the OOMA linx is to communicate with the main OOMA router wirelessly since there are no additional jacks available. As another reviewer mentioned, I was able to plug multiple devices in my home without using any LINX.
In my electrical panel, I have a phone jack that provides a line to all phone jacks in the house. I simply plugged my OOMA's RJ11 cable straight into that main phone jack in my electrical panel and voila, all phone jacks in the house are now provided with OOMA service. It works well and I've had no issue so far.