I was trying to redeem my free faceplate and contacted Ring twice thru chat. The representatives were very nice with top-notch attitude. However, in the end I still haven't received the faceplate from both of the time.
I am not going to waste my time anymore to follow up a $10 worth of faceplate. Rather, I decided not to subscribe instead. And so far, I can live without the subscription. The doorbell now simply use as a remote peephole that fits most of my need.