Customer Review

Reviewed in Canada on May 4, 2020
I was upgrading from Ring Doorbell 2 Pro for a number of reasons, better network connectivity and camera preroll, since the app is always crashing and hanging so when we get a notification you cannot just view what happened.

Received the new 3 pro, which should be an upgrade, instead they have dumbed down this top of the line model. You can only pick zones to turn on/off, you cannot move the lines, so one zone covers the street to the door, useless. Had to return this.

Wifi did not improve at all, forgot to take screen capture, but the device details showed poorer network connectivity with the 3 vs the 2.

And still, if I get a motion notification, even using rapid ring, it fails 50% of the time to actually see what happened. I also have ring protect to record video, but their management of the plan is lacking. Fire the product manager for this software. when swapping the doorbell out, the protect plan moved to my backyard ring, and now way to move it back without calling someone.
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2.0 out of 5 stars Motion Detection useless
By SlyWombat on May 4, 2020
I was upgrading from Ring Doorbell 2 Pro for a number of reasons, better network connectivity and camera preroll, since the app is always crashing and hanging so when we get a notification you cannot just view what happened.

Received the new 3 pro, which should be an upgrade, instead they have dumbed down this top of the line model. You can only pick zones to turn on/off, you cannot move the lines, so one zone covers the street to the door, useless. Had to return this.

Wifi did not improve at all, forgot to take screen capture, but the device details showed poorer network connectivity with the 3 vs the 2.

And still, if I get a motion notification, even using rapid ring, it fails 50% of the time to actually see what happened. I also have ring protect to record video, but their management of the plan is lacking. Fire the product manager for this software. when swapping the doorbell out, the protect plan moved to my backyard ring, and now way to move it back without calling someone.
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4.2 out of 5 stars
4.2 out of 5
634 global ratings