So I received this on preorder, and at first I was really disappointed. Fired it up to watch Amazon Prime but immediately got a region error code and it didn’t work in Canada. It took a few attempts to call support and after about an hour of waiting I finally talked to someone who could perform a reset on my account. If you shop on both the US and Canada sites your account can very easily get mixed up and your region ends up as US when setting up the device (and you can’t fix it on the device). Ask them to fix it and it worked wonderfully after that. So it seems their system needs some work and they need to iron out these kinks as I was very close to returning it.