Collins does a superb job in this book. He has very provocative ideas on how to improve the public sector, which is all needed. Maybe his scope can be expanded, for, in so many nations, the social sectors are badly performaning. Especially in developing nations like China and India, such work is urgently needed. To understand about the larger issue, I recommend one nice book: China's global reach: markets, multinationals, and globalization by a Chinese journalist George Zhibin Gu, which reveals that there is so much to be done in the Chinese public sector, among other issues.
A tremendous little volume. I'm especially intrigued by Collins' suggestion that business leaders may have more to learn from the social sector than the other way around, in a multi-stakeholder era where leadership-by-command is eroding. A nice antidote to the claim that governments and the social sector should be run like a business.