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on February 11, 2013
Updated: March 1st, 2013

After calling customer service I got a replacement. Customer service rep was very nice and while he told me the bed was going to take 2 weeks to ship (since it was shipping directly from the US), it was sent via fedex express, arriving just a few days later. This new one is doing very good so far, so kudos to the CS department :).

Previous Review (Feb 11 2013)

Leaks a lot
Every day I have to turn the pump up, even after a couple of hours it is not firm anymore. Initially I thought it was due to the "natural stretching of the material" yet it's been 2 weeks and it still leaks a lot. I'm yet to reach customer service, but be aware they only work until 4 pm, so if you are like you'll have to call while you are at work.
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on May 15, 2017
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on February 21, 2012
I ordered this Wenzel Insta-bed from Amazon On-line, because I needed something to sleep on when visiting family in Canada. 1)It arrived in just a few days, right to the door. 2) The bed inflates very quickly, and it did not lose air. 3) It is very comfortable to sleep on, and I did not waken up with a backache. 4) I found I did not "roll off it" My young grand-kids took turns sleeping with me, and they slept like little lambs on it as well. 5) Regular queen sized sheets fit on it well, and they did not slip off. I liked the velvety surface. I thought that was very important because I have slept on other airbeds, and the sheets slipped before morning came along. 6) The price was cheap compared to other airbeds. This bed is worth the price, and lives up to its attributes.
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on November 1, 2012
Bought this bed for my mother who just moved into a condo and wanted a temporary guest bed. Wanted double, but Wenzel doesn't make a double, so had to buy new sheets for a queen bed (one of the reasons it didn't rate a 5/5). Pumped up and deflated just as stated, each within about 2-3 minutes. Not excessively loud - I have heard louder bed pumps, but you wouldn't want to pump it up a little in the wee hours of the night. The only other thing that would make this product better is an indicator light that it is at it's maximum firmness or an automatic pump shut off when it reaches critical mass. The directions stated to let the pump continue until you hear the motor change to a higher pitched motor noise. I got a little worried as the firmness increased and wasn't sure if the noise was any different (for a woman, in a 3 minute time span, do you know how many thoughts and plans go through your head?), imagining blowing up the thing into a thousand pieces by over-inflating it. So, I stopped short of maybe ideal firmness. It did loose some air (as expected and stated it would) overnight, but the motor, control knobs and plug in are very convenient to add a little more. The plug in and cord tuck in nicely to a plastic cup pocket in the bed. Unfortunately, if the motor goes, sounds like you are out of luck as it is built in - but no hoses or extra parts to loose is the upside. Time will tell if the product lasts. Deflates fully and it fits very easily into the tote bag supplied, so it is a breeze to fold it up and store. Didn't smell too much. I just let it air out for a day before first use.
Hope this helps.
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on October 17, 2011
Purchased this ed to use for a two week period while we had relatives at home. The bead pumps itself fairly quickly but seems to leek noticeably after two nights of rest. It's fairly easy to pump it back with the fully integrated pump. One other thing, the bed sinks in the middle when you have two persons sleeping on the mattress.

Overall, good product but would need a bit more to make it a great product.
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TOP 1000 REVIEWERon October 4, 2013
After researching online on the websites of large Canadian chains, I realized that most brands of inflatable mattresses available were getting bad to average reviews at best. This discouraged me quite a bit from purchasing such a product at first.

Then I stumbled on the Wenzel brand reading reviews on american sites which was getting very good reviews. I took a look on and low and behold, the Wenzel mattresses were available! I didn't hesitate to purchase this model trusting the brand and I do not regret my decision!

First of all, Wenzel offers excellent customer service from what I've read online (not like some very well known other brands in Canada which shall remain nameless). Need a replacement within a year? just cut out the mattress "tag" and return it to Wenzel for a full replacement.

Now onto the product itself.

The mattress is very large. 80" x 60" covers quite a bit of real estate! The height is good enough that you could consider this an actual bed vs just a mattress. So getting on and off is very easy.

The integrated pump is not too noisy and inflates the whole thing in about 4 minutes. Deflating takes about the same time.

There are 2 portion of the bed to inflate or deflate at will: the central portion and the outer portion. Therefore, you can easily tinker the feel of the bed to adjust your needs.

The comfort now... I honestly found it a little on the hard side, considering that there is no padding like on a regular mattress. I had a foam mattress pad of about 1.5 inch unused at home that I put on the mattress to ease the firmness: tada! I now sleep like a baby in that thing.

I use this mattress 1 to 2 nights a week and keep it inflated most of the time. A 20 second touchup of air is required about one time out of two to keep the firmness I like. The mattress stays plugged in at all times, so this is not a hassle at all. Keep in mind my mattress is fairly new and you have to take into account that the material will be stretching for a while, according to Wenzel support.

Also keep in mind that temperature variations might affect the firmness (cold air contracts, warm air expands).

The sheets hold very well and I just flip the bed against the wall when not in use, with the sheets on and they hold still.

All in all, I am very satisfied and won't be embarrassed at all to have guests use this bed. An excellent buy in my book!

EDIT Oct. 10th: unfortunately, had to return the product because it was not staying inflated throughout the night. Didn't want a repair or exchange since the product was only 2 weeks old. Having to frequently re-inflate meant quite a bit of trial and error to figure out the right firmess - not fun to do in the middle of the night. Amazon's phone customer service was very helpful and top notch!
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on October 25, 2012
We bought this product in August and just used it for guests. The mattress deflated very quickly and our guests decided to sleep in the attic. I do not recommend this product.
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on August 21, 2011
- Fast to set up
- Fast to fold, great deflate mechanism
- Fairly comfortable.
- Holds the air fairly good from night to night.
- Relatively quiet pump.
- Folds fairly small, easy to store.

- It is still an inflatable. Not as good as a good mattress, but better than a lousy mattress.

Bottom line:
- If you need an inflatable, that's the one.
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on November 2, 2011
I ordered this bed last minute when I realized I didn't have enough beds for my family over thanksgiving. My sister and her husband are not "petite" so i wanted a bed that was solid and would support them comfortably. This bed was perfect. It was easy to setup all you had to do was plug it in and flip the switch! Deflating was just as easy and we even got it bag into it's bag and box! Take note of the two different dials for inner and outer inflating because they did adjust this afterwards to get their desired firmness.
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on January 29, 2011
I bought this bed for my son who attends university away from home. He says the bed is great, really comfortable. So comfortable that he has trouble getting out of it in the morning.
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