Top critical review
5 people found this helpful
Less than a year old, still no service
on January 31, 2017
It has ceased working after less than a year. Lid pops off. I've contacted the manufacturer, who is being incredibly difficult to deal with. I want to take advantage of my seller's 1 year warranty offered, but it's been next to impossible.
I would not buy this product again, nor would I recommend it to any of my friends. We were going to buy a second - now we'll simply be buying three from a different company.
Updated: The company has sent us a second box to replace the first (after much hassle - they expected us to be able to dismantle the original box, take pics of the motor, components, etc, so they could send JUST that part). The current box is working as promised, and without the dreadful clicking the first started with. We're about a month into use with no issues thus far.
I still wouldn't recommend this product to friends nor buy another, because the customer service was so exceptionally poor. The product itself seems hit or miss. Cats absolutely do kick out over the sides.