My first HTC Sensation came with a defective screen; I was able to exchange it the next day. The second one had the same problem! After 3 warranty cycles without solving the problem, I finally received a "refurbished" phone which was in worse cosmetic condition than the one I sent them. It is also defective! (intermittent shutdown & frozen applications). The problem with the used replacement phone I received manifested from the day I received it. Now HTC warranty is refusing to fix or replace this dysfunctional phone they sent me, alleging "abuse" on my part. It's been over one year, and 6 warranty applications, and I still have a malfunctioning phone. I can't believe this kind of treatment still occurs in today’s marketplace. I hope other people don't have to go through what I have gone through.