Top critical review
4 people found this helpful
Good when everything is working, terrible when you went to stop the service
on December 26, 2016
Before you signup with Ooma, there's some things you need to know. These points may sway your decision as to whether Ooma is right for you or not.
The pros. Cheap phone service. And by cheap, I mean that you can cut your monthly phone bill by up to 80% (at least it was for me anyway). My bill went from $30 a month to $5. That alone might be enough to cause you to stop reading further. And you can call anywhere in Canada without cost. Good Android/IOS app to access Ooma on your smart phone or tablet.
The cons. The quality of the call can range from good to very poor. At times you may hear random beeps during your conversation. Note also that the Ooma service works over an internet connection so in the event of a blackout you must have a UPS hooked up to the Ooma unit as well as your cable modem and of course your phone in order to still make calls in that situation. Finally, the biggest downside of using the Ooma service is when you try to cancel your service. Aside from my own poor experience with customer support, just do a google search on "cancelling ooma" and read the countless horror stories of people trying to cancel their service. Not fun stuff.