One heck of a hassle getting installed - never did successfully install on intended Windows machine! Literally dozens of attempts - I gave up when I started getting the same advice a 3rd time - after communicating that various efforts had not worked on previous occasions! Fortunately I had a second Windows based machine on which it installed first go! Once installed I found the quality of the scans to be very good - however I am so disappointed in the accompanying software. My reason for getting a purpose built scanner (as contrasted to "all in one devices") was to be able to mount an entire photo album page on the scanner, prescan, set a scan area, scan, set a new scan area, scan, etc to create multiple JPEG images of the individual photos on the album page! With the supplied software dialogs that interact with ABBYY and MS Word I am able to perform a single scan which I can prescan and set a scan area - but I am unable to do successive scans of different areas of the current image. I have to go back to the prescan process in order to set a new scan area! By comparison - I was able to do successive scans of different areas from the prescan image with the software from one of the popular "all in one" device suppliers - so you can imagine my disappointment with scanning software for a device that all it does is scans - which is not as useful for my purpose! The ONLY reason for the 3 stars is because the hardware seems fine and it would be unfair to give a lower score because of the, for my purposes, nearly useless software.
when I get some results I will change this rating however I've been contacting tech support for a week and still have heard nothing back yet. Work on your support please mustek.... Scanner arrived broken, been contacting Mustek for two weeks with NO response.
Excellent product. Great for scanning large items like designs. The software was easy to install and very simple to use. Easy to email, print and save your scan as a pdf. Does not have any wireless features so must be connected to a computer.
The scanner has so far performed OK for me. However, the scanner does not show up within my Photoshop CS6 Import function as I had expected.
Trying to get a response from Mustek's support by email or by phone and expecting any response at all is a Mustek (pronounced mis-take). So, I'm left uncomfortable with this purchase, having to recognize that there will be absolutely no after-purchase support from the manufacturer.
Since I need an A3 scanner, and Mustek is the only company offering one at what I consider an OK price, I feel uncomfortably stuck with what I now have in hand.