Top critical review
Canadians Ripped Off Again
November 18, 2018
I bought a Fire HD 10" Tablet last year from Amazon.com. At the time, it was the best bang for the buck. I had to buy from Amazon.com because Amazon did not bother to sell it in Canada. I was glad to see that it finally arrived here but disappointed that Amazon was again ripping off Canadians. Right now, you can buy this tablet for half the price on Amazon.com. That's the same price I paid. Even with the exchange rate, it is a rip off in Canada. One of the things that attracted me to this tablet was the inclusion of hands-free Alexa. I thought it was like getting an Amazon Show for a lower price and having a full functioning tablet. One of the updates this past year was the addition of a Show Mode so it acts just like a Show. Unfortunately, Amazon doesn't support Alexa on its tablets in Canada, something I only discovered recently. After about 10 months of using this tablet and hands-free Alexa, it suddenly disappeared from my tablet. I had the app installed but it kept saying the device was offline. It was driving me batty until I found out that Amazon doesn't support Alexa on its tablet in Canada which is ridiculous. It turns out Alexa is only available if your Kindle account is registered with Amazon.com. I had changed it to Amazon.ca and Alexa disappeared so did Audible. I had taken advantage of a free Audible subscription when I first got my tablet but suddenly couldn't find my Audible books. I had always opened them using Alexa but when Alexa disappeared so did my Audible app and apparently my content. Although I purchased the tablet with ads, I also didn't have ads on my home screen until I switched my Kindle account. I switched my Kindle account back to .com but Alexa and Audible didn't come back until the next update about a month later. I still have the ads. Silly me for assuming Amazon would provide the same product features in the US and Canada.
I was able to add the Play Store and run my favorite Android apps. The Amazon App Store is lacking. While I like having Alexa on my tablet, you really can't compare it to the Google Assistant. I frequently have to ask Google after getting the wrong info or no info from Alexa. Alexa also will sometimes speak up out of the blue when in my bag. It has happened in meetings and even when I have driving alone in the car and wasn't talking. You can turn it off.
My tablet did come with a defective charging adapter. When I contacted Amazon, they wanted me to return the whole tablet instead of just sending me a new adapter. I refused to return the tablet as there was some delay getting it in the first place plus the fact that I had returned to Canada with it. Eventually I got a manager to assist when putting through an order for a new adapter and reimbursing me for the cost.
It is a decent tablet for what I paid but I wouldn't buy it here for this price. Amazon needs to stop ripping off Canadians. We have to wait for products to be available here and then we end up being overcharged and missing features.