Top positive review
Updated Review: customer service went above and beyond!
May 11, 2019
I was really excited to receive this purchase. Shipping was incredibly prompt. At first glance the blanket looked and felt fantastic. The material is super soft. Upon further inspection, after recycling all of the packaging, I noticed a default in the zipper of the cover. I opened the cover and the zipper pulled right off the track. I will have to take it to a seamstress to fix. The cover has lots of tiny flaws and breaks in the double stitching. I proceed to look at the actual blanket and discovered that the pockets were not evenly packed with the weighted beads...most of the pockets surrounding the perimeter of the blanket are barely filled. The blanket, itself, is definitely not 15 lbs. I ordered a 15 lb 'weighted idea' blanket from Amazon for my husband and it is significantly heavier.
Overall not happy with this purchase. I would have returned it but I went ahead and got rid of all the packaging...lesson learned on my end.
On a side note, I do really love the sleep mask 😊
*Update (May 18th 2019)*:
Less than 24 hours, after posting my initial review, I was contacted by Softan to rectify the situation. I was blown away at their level of customer service. They offered me a replacement for free! They told me to go ahead and keep the old blanket since I no longer had the packaging.
I would recommend this product because the company guarantees your satisfaction. I couldn't be happier with my replacement blanket.