Top critical review
doesn't last and customer service just gives you the run around
January 5, 2019
my mattress was too firm and was killing my back and hips , i had an expensive down filled mattress topper but after a few months it got lumpy and compacted and just all around uncomfortable, not to mention all the feathers it loses is a pain to clean up. went back to just the mattress for about 2 weeks and couldn't take it anymore so i got this. my bed is quite a bit more comfortable now. it's not super soft which is good because you need some support. i weigh 150 lbs and i didn't think 2 inches would be enough to keep me from sinking through to the mattress but it is. only part that really sinks in is my booty and my back and shoulders a bit. i still get a bit of back and hip pain but compared to before it's quite a difference. now to see how well it holds up. i will update a few weeks from now. one problem though is they vacuum seal it and it JUST fits in the box. if for whatever reason you wanted to send it back you're pretty much out of luck because there's absolutely no way you'll ever get it back into the box that it comes in. i also don't like the smell of lavender and was worried it would be overpowering. with my sheets and a blanket over it i don't smell the lavender at all and the scent wasn't all that strong either way.
UPDATE... it's been about a month and i haven't noticed and rips or falling apart. I've also been sleeping a bit better so i'll add another star to my review. I will update again when it's been 3-4 months to show how it's been holding up
UPDATE... it's now been 6 months and it has begun to fall apart. i contacted their customer service as i am still under warranty and i have been getting the run around from them for 5 days now. finally got my refund. initially they were going to send me another one but i asked if they could change it for the blue one since that's the one i wanted to begin with and they said they couldn't but they could refund me so i could get the one i want. they sent me an amazon gift card which was unusual but whatever. they didn't even refund the full price of the purchase , they refunded the price before taxes which isn't enough to cover the price of getting a new one. based on the condition after only 6 months, which out of those 6 months i spent 70% of the time sleeping at my girlfriends and not even on the topper and my experience with customer service i can no longer recommend this product